Error when clicking the stats icon in otrs
Hi There, When I click the Stats icon in OTRS (logged in as an Agent), I get the following error: Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at /opt/otrs//Kernel/System/Stats.pm line 2234 My System configuration is: OTRS 2.4.5 Red Hat Enterprise Linux Server release 5.4 Apache 2 Oracle database Any help would be greatly appreciated. Thank you in advance. Jose Luis Spahr
Hi Jose,
Do you have Date::Pcalc installed? You can check that by running
/opt/otrs/bin/otrs.checkModules
Regards,
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Jan 7, 2010 at 2:26 AM, Jose Luis Spahr
Hi There,
When I click the Stats icon in OTRS (logged in as an Agent), I get the following error:
Can't locate object method "GetObjectName" via package
"Kernel::System::Stats::Static::StateAction" at
/opt/otrs//Kernel/System/Stats.pm line 2234
My System configuration is:
OTRS 2.4.5
Red Hat Enterprise Linux Server release 5.4
Apache 2
Oracle database
Any help would be greatly appreciated.
Thank you in advance.
Jose Luis Spahr
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Hi Michiel,
Thank you for your reply.
Yes, I have Date:Pcalc installed --> version v1.2
Note: Everything was working correctly when we used Mysql. Then, we changed the backend Database to Oracle. After this, everything works o.k. (the same), except for the Stats icon.
Any ideas?
Thank you in advance for your help and time.
Jose Luis Spahr
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Friday, January 08, 2010 2:06 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error when clicking the stats icon in otrs
Hi Jose,
Do you have Date::Pcalc installed? You can check that by running
/opt/otrs/bin/otrs.checkModules
Regards,
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Jan 7, 2010 at 2:26 AM, Jose Luis Spahr
Hi There,
When I click the Stats icon in OTRS (logged in as an Agent), I get the following error:
Can't locate object method "GetObjectName" via package
"Kernel::System::Stats::Static::StateAction" at
/opt/otrs//Kernel/System/Stats.pm line 2234
My System configuration is:
OTRS 2.4.5
Red Hat Enterprise Linux Server release 5.4
Apache 2
Oracle database
Any help would be greatly appreciated.
Thank you in advance.
Jose Luis Spahr
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participants (2)
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Jose Luis Spahr -
Michiel Beijen