Hello :-) I've just posted a script and associated SQL to import data from an Outlook contacts format CSV file into an OTRS 3.0.8 Address Book as an entry in my blog at Linux Questions. The format was chosen because many email programs can export contacts in Outlook CSV format; the test file was generated by Google Mail. The link is (sorry about any wrapping): http://www.linuxquestions.org/questions/blog/catkin-444761/otrs-importing-an... I'm very new to OTRS so may not have done this the best way; comments and suggestions are invited. In particular the method may have created a large number of OTRS Customer logons as a side effect of populating the Address Book; if so, it would be great to learn a) how not to do so or, if that is not possible, how to disable them. Best Charles