What does mean a blinking queue name ?¿ - otrs - OTRS mailing lists

newer
Automatically lock ticket after...

What does mean a blinking queue name ?¿

older
RE: [otrs] Time delay in mails...

Antonio Sarmiento

18 Jan 2008 18 Jan '08

7:12 p.m.

Hi, Somebody knows what does mean when the queue name in the queueview is blinking ?? I find explication for diferente colors of the queue name, it´s related qwith the parameter about the age of the tickets, but din´t find something about blinking Thanks Antonio

Reply

Sign in to reply online Use email software

Show replies by date

Jim Archer

19 Jan 19 Jan

6:15 p.m.

Also, does anyone know how to stop the blinking? I have people complaining about that. I find it rather distracting myself. --On Friday, January 18, 2008 4:12 PM -0300 Antonio Sarmiento wrote:

Hi,

Somebody knows what does mean when the queue name in the queueview is blinking ?? I find explication for diferente colors of the queue name, it´s related qwith the parameter about the age of the tickets, but din´t find something about blinking

Thanks

Antonio _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Reply

Sign in to reply online Use email software

Lars Monsees

21 Jan 21 Jan

9:14 a.m.

afaik, the blinking queue contains the oldest of all tickets. don´t know how to stop it. Lars

Also, does anyone know how to stop the blinking? I have people complaining about that. I find it rather distracting myself.

--On Friday, January 18, 2008 4:12 PM -0300 Antonio Sarmiento wrote:

...
Hi,

Somebody knows what does mean when the queue name in the queueview is blinking ?? I find explication for diferente colors of the queue name, it´s related qwith the parameter about the age of the tickets, but din´t find something about blinking

Thanks

Antonio _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Reply

Sign in to reply online Use email software

Nils Breunese (Lemonbit)

9:24 a.m.

Lars Monsees wrote:

afaik, the blinking queue contains the oldest of all tickets. don´t know how to stop it.

It's pretty easy to use grep and find all of the blink instances in the OTRS code: ---- # grep -rn blink * Kernel/Modules/AgentTicketQueue.pm:800: $QueueStrg .= "<blink>"; Kernel/Modules/AgentTicketQueue.pm:806: $QueueStrg .= ""; Kernel/Modules/AgentTicketPlain.pm:85: $Text =~ s/^((X- Mailer|User-Agent|X-OS):.*(Mozilla|Win?|Outlook|Microsoft|Internet Mail Service).*)/<blink>$1<\/blink>/gmi; Kernel/Modules/AgentTicketPlain.pm:86: $Text =~ s/(^| ^<blink>)((X-Mailer|User-Agent|X-OS|X-Operating-System):.*)/$1$2<\/font>/gmi; ---- Modify as needed. The first two are the blinking queue names. You could just change those <blink> tags to empty strings or <em> tags for instance. Nils Breunese.

Reply

Sign in to reply online Use email software

6389

Age (days ago)

6392

Last active (days ago)

Download

3 comments

4 participants

tags

participants (4)

Antonio Sarmiento
Jim Archer
Lars Monsees
Nils Breunese (Lemonbit)