I have not changed "\Kernel\Output\HTML\Standard\AdminAutoResponseForm.dtl". Do I need to configure it in any way? Many thanks Bis --- On Wed, 21/1/09, Marco Vannini wrote:

From: Marco Vannini Subject: Re: [otrs] Compose Answer (email) link not working To: bis_d@yahoo.co.uk, "User questions and discussions about OTRS." Date: Wednesday, 21 January, 2009, 2:54 PM did you configured /otrs/index.pl?Action=AdminAutoResponse ?

On Wed, Jan 21, 2009 at 3:51 PM, bis wrote:

...

Hiya

I would be most grateful if someone could kindly advise me on how to fix the following problem:

Whn I opened a ticket and used to have "compose answer (email)" (on the right hand side, under "Queue", "Type", "Priority" etc.), now I have got "Your own Ticket (Compose Follow up)" and when I click the "Compose Follow up" link, it goes to an error page with the following error message:

Error: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Con[..]

Comment: Please contact your admin Bug Report:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Wed Jan 21 13:47:57 2009

Message: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Config.pm!

Traceback (16291): Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

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