Nils Leideck writes:

On 21 May 2015, at 21:41, Saunders, Eric wrote:

I would like to include a Customer User field that performs a live search

of existing customers in a Process Activity Dialog. The functionality would be identical to that of the Create New Phone Ticket screen or the process demonstrated at 11:12 of this webinar:

You can select the "Customer" as a field in the Activity Dialog

configurations.

-- Cheers, Nils 

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True, but not in a way that's visible to the Customer. The goal is to allow Customers to submit on behalf of others. Thanks, +Eric

Gerald Young writes:

That doesn't sound safe. What will you do to prevent spamming and vandalism?

Our system will only be accessible thru the web portal - no email submissions. Customer authentication is handled via LDAP and we've had this functionality as part of another help desk system for years with no incidents of abuse. We see it as a valuable feature that can of course be worked around in OTRS, but it would be nice to streamline things as much as possible. Thanks, +Eric