Re: [otrs] Postmaster Mail Account
Hi, Dunno if it's the same we're talking about, but... I had a similar problem with v. 2.2.4 on Windows. Appeared to be the Cronw job that didn't run properly. No events recorded in otrs log, but the cronw log said: [2008/06/04 08:05:01] Process 1608 finished. Exit code: 3221225477 (Access Denied / Access Violation) Never got it resolved, but stopped using cronw for the pop3 import. Just used a normal scheduled task in windows instead. -- /Sune -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pieter de Vries Sent: 19. august 2008 06:31 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Postmaster Mail Account Hi all, Can anyone maybe point me in the right direction here. It seems like the cron job that is supposed to fetch the mail from the postmaster account is not running automatically. I am using OTRS 2.3.1 with ITSM 1.2.1 on a Windows 2003 server. Any advise will be creatly appreciated. Regards, Pieter On 18-Aug-08, at 6:27 PM, Pieter de Vries wrote: Thanks, I had a look at the post. However, the fetch mail does not seem to work at all. Unless I run it manually by clicking on "Run now!" it never fetches the email from the pop3 account. Any suggestions? Pieter On 18-Aug-08, at 5:28 PM, Nils Breunese (Lemonbit) wrote: Pieter de Vries wrote:
I have setup the Postmaster Mail Account and tested it by sending email to it. Works fine if I click on "Run Now!". My question is however, how often does it check for new mail and can this setting be changed so it looks more often?
http://lists.otrs.org/pipermail/otrs/2008-July/024095.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Sune, Thanks for the advise. I setup a schedule task as suggested and it works perfectly. Regards, Pieter On 19-Aug-08, at 10:30 AM, Sune T. Tougaard wrote: Hi, Dunno if it's the same we're talking about, but... I had a similar problem with v. 2.2.4 on Windows. Appeared to be the Cronw job that didn't run properly. No events recorded in otrs log, but the cronw log said: [2008/06/04 08:05:01] Process 1608 finished. Exit code: 3221225477 (Access Denied / Access Violation) Never got it resolved, but stopped using cronw for the pop3 import. Just used a normal scheduled task in windows instead. -- /Sune -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pieter de Vries Sent: 19. august 2008 06:31 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Postmaster Mail Account Hi all, Can anyone maybe point me in the right direction here. It seems like the cron job that is supposed to fetch the mail from the postmaster account is not running automatically. I am using OTRS 2.3.1 with ITSM 1.2.1 on a Windows 2003 server. Any advise will be creatly appreciated. Regards, Pieter On 18-Aug-08, at 6:27 PM, Pieter de Vries wrote: Thanks, I had a look at the post. However, the fetch mail does not seem to work at all. Unless I run it manually by clicking on "Run now!" it never fetches the email from the pop3 account. Any suggestions? Pieter On 18-Aug-08, at 5:28 PM, Nils Breunese (Lemonbit) wrote: Pieter de Vries wrote:
I have setup the Postmaster Mail Account and tested it by sending email to it. Works fine if I click on "Run Now!". My question is however, how often does it check for new mail and can this setting be changed so it looks more often?
http://lists.otrs.org/pipermail/otrs/2008-July/024095.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Pieter de Vries wrote:
Thanks for the advise. I setup a schedule task as suggested and it works perfectly.
If cronw doesn't work, you might want to file a bug report: http://bugs.otrs.org/ I don't use OTRS on Windows, so I can't verify this. Nils Breunese.
On 19-Aug-08, at 10:30 AM, Sune T. Tougaard wrote:
Hi,
Dunno if it's the same we're talking about, but...
I had a similar problem with v. 2.2.4 on Windows. Appeared to be the Cronw job that didn't run properly. No events recorded in otrs log, but the cronw log said:
[2008/06/04 08:05:01] Process 1608 finished. Exit code: 3221225477
(Access Denied / Access Violation)
Never got it resolved, but stopped using cronw for the pop3 import. Just used a normal scheduled task in windows instead.
-- /Sune
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pieter de Vries Sent: 19. august 2008 06:31 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Postmaster Mail Account
Hi all,
Can anyone maybe point me in the right direction here. It seems like the cron job that is supposed to fetch the mail from the postmaster account is not running automatically. I am using OTRS 2.3.1 with ITSM
1.2.1 on a Windows 2003 server.
Any advise will be creatly appreciated.
Regards,
Pieter
On 18-Aug-08, at 6:27 PM, Pieter de Vries wrote:
Thanks, I had a look at the post. However, the fetch mail does not seem to work at all. Unless I run it manually by clicking on "Run now!" it never fetches the email from the pop3 account.
Any suggestions?
Pieter
On 18-Aug-08, at 5:28 PM, Nils Breunese (Lemonbit) wrote:
Pieter de Vries wrote:
I have setup the Postmaster Mail Account and tested it by sending email to it. Works fine if I click on "Run Now!". My question is however, how often does it check for new mail and can this setting be changed so it looks more often?
http://lists.otrs.org/pipermail/otrs/2008-July/024095.html
Nils Breunese.
OK, filed it. Regards, Pieter On 20-Aug-08, at 2:07 PM, Nils Breunese (Lemonbit) wrote: Pieter de Vries wrote:
Thanks for the advise. I setup a schedule task as suggested and it works perfectly.
If cronw doesn't work, you might want to file a bug report: http://bugs.otrs.org/ I don't use OTRS on Windows, so I can't verify this. Nils Breunese.
On 19-Aug-08, at 10:30 AM, Sune T. Tougaard wrote:
Hi,
Dunno if it's the same we're talking about, but...
I had a similar problem with v. 2.2.4 on Windows. Appeared to be the Cronw job that didn't run properly. No events recorded in otrs log, but the cronw log said:
[2008/06/04 08:05:01] Process 1608 finished. Exit code: 3221225477
(Access Denied / Access Violation)
Never got it resolved, but stopped using cronw for the pop3 import. Just used a normal scheduled task in windows instead.
-- /Sune
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pieter de Vries Sent: 19. august 2008 06:31 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Postmaster Mail Account
Hi all,
Can anyone maybe point me in the right direction here. It seems like the cron job that is supposed to fetch the mail from the postmaster account is not running automatically. I am using OTRS 2.3.1 with ITSM
1.2.1 on a Windows 2003 server.
Any advise will be creatly appreciated.
Regards,
Pieter
On 18-Aug-08, at 6:27 PM, Pieter de Vries wrote:
Thanks, I had a look at the post. However, the fetch mail does not seem to work at all. Unless I run it manually by clicking on "Run now!" it never fetches the email from the pop3 account.
Any suggestions?
Pieter
On 18-Aug-08, at 5:28 PM, Nils Breunese (Lemonbit) wrote:
Pieter de Vries wrote:
I have setup the Postmaster Mail Account and tested it by sending email to it. Works fine if I click on "Run Now!". My question is however, how often does it check for new mail and can this setting be changed so it looks more often?
http://lists.otrs.org/pipermail/otrs/2008-July/024095.html
Nils Breunese.
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Nils Breunese (Lemonbit) -
Pieter de Vries -
Sune T. Tougaard