Debian: 3.1 (Sarge) OTRS: 1.3.2 Apache: 2.0.54-4 mod_perl2: 1.999.21-1 Should I maybe try the OTRS 2 beta? Or is there a known problem with the mod_perl2? Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 Christian Schoepplein wrote:

Hi Brian,

On Fri, Jul 01, 2005 at 03:39:52PM -0400, Brian Ronk wrote:

...

Ok, I finally got stuff running, once I got a chance to work on it again. I had to install Apache::DBI through apt-get, it wouldn't work through the CPAN interface for some reason. Anyway, I can now log in, and move around, but nothing shows up. For instance, I clicked on Admin so I could add a user, but the screen didn't change. Well, it reloaded, trying to access the Admin area, but otherwise it looked exactly the same as it did before. Do you understand what I mean, and have an idea what's going on?

Looks like a mod_perl problem. With older cvs versions of OTRS and on some systems I saw the same problem before. But last week I got OTRS 2.0 cvs running on a fresh sarge installation and on debian unstable.

- What debian version are you using? - What OTRS version are you using? - What mod_perl and apache version are you using?

...

Brian Ronk

Best regards, Christian

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Hi Brian and Victor, On Wed, Jul 06, 2005 at 10:33:11AM +0200, Victor Rodriguez Cortes wrote:

...

Debian: 3.1 (Sarge) OTRS: 1.3.2 Apache: 2.0.54-4 mod_perl2: 1.999.21-1

As I update my systems from time to time, this are the versions I have currently working in my setup:

- Debian Sarge (unstable, hasn't been upgraded to final yet) - Apache2 v2.0.53-5 - mod_perl2 v1.999.21-1

I got 2.0 cvs running with mod_perl2-1.999.x on debian 3.1 stable and mod_perl2-2.x on unstable. I never tryed it with OTRS 1.3.x or earlier versions.

...

Should I maybe try the OTRS 2 beta? Or is there a known problem with the mod_perl2?

The problem might be the CGI cpan module that is included in every OTRS installation. Because the API of mod_perl2 changed, older CGI cpan modules might be incompartible with mod_perl2. For that reason, we removed this cpan module in our cvs head and newer OtRS installation will require manual installation of the CGI cpan module. If there are problems with OTRS and mod_perl2, I'd remove the CGI module from OTRS directory and use the module of the linux distro. I had to make the following things, to get OTRS running on debian 3.1 stable: - Change the apache configuration: ----- [...] ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On Options +ExecCGI Order allow,deny Allow from all </Location> [...] ---- - Change the apache2-perl-startup.pl script of OtRS: ----- ... $ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!"; # -- # set otrs lib path! # -- use lib "/opt/otrs/"; use lib "/opt/otrs/Kernel/cpan-lib"; # pull in things we will use in most requests so it is read and compiled # exactly once use CGI (); CGI->compile(':all'); use CGI (); CGI->compile(':cgi'); use CGI::Carp (); use Apache2 (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'secret'); use DBI (); ... ----- I've installed the following packages, no manual installation of cpan-modules via the cpan shell of perl was necesary: apache2-common - 2.0.54-4 apache2-utils - 2.0.54-4 apache2-mpm-prefork - 2.0.54-4 libapache2-mod-perl2 - 1.999.21-1 libapache-dbi-perl - 0.94-2 libdbi-perl - 1.46-6 ... And of course all perl modules that are used with OTRS..., see the bin/otrs.checkModules script. Also I hadn't to remove the CGI stuff from OTRS directory, the cpan module (version 3.10) is working fine.

To make OTRS works with mod_perl2, I think that you must use "use >Apache::compat;" in your "apache2-startup.pl" mod_perl2 startup script. At least that >seems to do the trick with all the versions of Apache2-mod_perl2 that I've used so far

That wasn't necesary on my installation. It's a little tricky to get OTRS work with mod_perl2 on debian at the moment, but it'll work. Just take a look in the apache error log and check the messages of the startup script. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!