Another newbie question (blamy!)
Hi there, I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!) But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that? Cheer Dudes! Ciao, Filippo
Filippo Fiorani wrote:
I've installed OTRS 2.04 with a few modules missing, see list below:
Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!)
But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that?
Documentation: http://doc.otrs.org/2.1/en/html/x325.html#installation-of-needed-perl-module... The package manager mentioned there is not the OTRS package manager, it's your OS package manager. What distribution are you running? Alternatively you can install from CPAN as described in the docs. Also note that 2.1.7 is the latest version (and 2.2 is around the corner). Nils Breunese.
Look at the OTRS manual install instructions. Something like this: #perl -MCPAN -e shell perl> install Net:LDAP perl> install XML::Parser Packagemanager (in OTRS) has nothing to do with perl. If you still have problems do a #uname -a For us so we can see what OS you are using as well as elaborating on how you installed OTRS. HTH, -Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Filippo Fiorani Sent: Thursday, May 10, 2007 1:19 PM To: User questions and discussions about OTRS.org Subject: [otrs] Another newbie question (blamy!) Hi there, I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!) But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that? Cheer Dudes! Ciao, Filippo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi F, On installation process che all modules are well installed with: localhost# cd /opt/otrs/bin localhost$ ./otrs.checkModules.sh The answer to this command: ok If any Perl module is not installed then: localhost# cd /opt/otrs localhost# perl MCPAN -e shell; Then install the module you need, eg: cpan> install Net::DNS Note I am using FreeBSD 5.4 Carlos México -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Filippo Fiorani Enviado el: Jueves, 10 de Mayo de 2007 12:19 p.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Another newbie question (blamy!) Hi there, I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!) But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that? Cheer Dudes! Ciao, Filippo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Yes Carlos, Andy and Nils, my bad: I should have had a second look at the manual before posting. I really found everything in it... @Nils: I'm using Debian 4.0 and installed 2.04 because that was the only .deb packaged version I found for Etch. Still too "newbie" with OTRS to upgrade, lemme get used to it and I will. Ash on my head. Ciao, Filippo Carlos Oyarzabal ha scritto:
Hi F,
On installation process che all modules are well installed with: localhost# cd /opt/otrs/bin localhost$ ./otrs.checkModules.sh The answer to this command: “…ok” If any Perl module is not installed then: localhost# cd /opt/otrs localhost# perl –MCPAN -e shell; Then install the module you need, eg: cpan> install Net::DNS
Note I am using FreeBSD 5.4
Carlos México
-----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Filippo Fiorani Enviado el: Jueves, 10 de Mayo de 2007 12:19 p.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Another newbie question (blamy!)
Hi there,
I've installed OTRS 2.04 with a few modules missing, see list below:
Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!)
But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that?
Cheer Dudes! Ciao, Filippo
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participants (4)
-
Andy Lubel -
Carlos Oyarzabal -
Filippo Fiorani -
Nils Breunese (Lemonbit Internet)