Hi Chris, On Wed, Jul 02, 2003 at 11:40:13AM +0800, Chris Wong wrote:

It's my setting:

My queue setting in "Queue Management": - Unlock timeout (minutes) = 20 - Escalation time (minutes) = 20

Setting in preferences: - Ticket lock timeout notification = Yes - my queue is already is already to "custom queue"

While i locked a customer's ticket and it's state is changed to open, the system doesn't send any notification email to me.

so, what wrong of my setting?

You should get a notification message get unlocked (automatically) by the bin/UnlockTickets.pl cron job. Not by locking a ticket by your self.

Thanks Chris

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --