Thanks a lot ! I had already the second "System e-mail address", but was not using it in the queue form... Regards, Sven Fischer On Thursday 19 May 2005 13:50, Peter van Beugen wrote:

Create "System e-mail addresses" and select the proper one in "Queues"

Regards Peter van Beugen

-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Sven Fischer Verzonden: donderdag 19 mei 2005 13:42 Aan: otrs@otrs.org Onderwerp: [otrs] OTRS is not using the secone email address as FROM: on reply

Hi,

in our OTRS setup we have two incoming emailboxes (A and B) where the mails are fetched from and queued in properly. A is queued into A-queue and B into B-queue, but if we are replying to a ticket in both cases the email address A is used in the FROM: field. The question is, is it and how is it possible to use email address A as FROM: reply field for queue A and email address B as FROM: reply field for queue B ?!?

Thank you,

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