Re: [otrs] Totally empty tickets in my queue
On 9/7/04 11:20 PM, "Martin Edenhofer" wrote:
OTRS wan't to create a new ticket with articles. The new ticket gets created but OTRS isn't able to create the article. -=> So there are Ticket with now articles on it (maybe you changed something on your system).
However, a ticket needs min. one article. If there is no article, then you have a problem. You need to delete this "empty" tickets from the database:
mysql> DELETE FROM ticket WHERE id = 815;
After that the "empty" ticket with id 815 is removed.
This morning I have 35 empty tickets. What causes this to happen? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Thursday, September 09, 2004 4:16 PM
wes@automaticduck.com
This morning I have 35 empty tickets. What causes this to happen?
It seems, the PostMaster isn't capable of actually storing the contents of emails it receives. Or you are being hacked. scr Watch your logs. Make Backups. Use procmail or similar means to retain a backup of every single eMail before it is given to OTRS. Compare those to the empty tickets, and find out which email causes this to happen. If no email is involved, it is most likely a falsly configured GA. hth, Robert Kehl -- Guten Morgen, Ihr Pfadfinder! Nicht vergessen - Montag ist Malaria-Tag! "Good Morning, Vietnam!"
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wes＠automaticduck.com