Delete automated emails, not just ignore them
Hello all, I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened. I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets. Thanks //M
On 2012-03-05 17:49, Muhammad El-Sergani wrote:
Hello all,
I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets.
Procmail may be better at this task than OTRS. Ugo
Hello Muhammad, add in the filters: Header: X-OTRS-Ignore Value: yes But be careful: Every Mail that matches will be deleted. I use this functionality in OTRS 2.47. Greets Peter Am 05.03.2012 23:49, schrieb Muhammad El-Sergani:
Hello all,
I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets.
Thanks //M
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Additionaly set "Stop after match" to "yes". Am 06.03.2012 09:02, schrieb Peter Wohlers:
Hello Muhammad,
add in the filters: Header: X-OTRS-Ignore Value: yes
But be careful: Every Mail that matches will be deleted.
I use this functionality in OTRS 2.47.
Greets Peter
Am 05.03.2012 23:49, schrieb Muhammad El-Sergani:
Hello all,
I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets.
Thanks //M
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Hello Peter,
Funnily I do this already, but it's not working. I'll check again
maybe I'm missing something.
Sent from my iPhone
On Mar 6, 2012, at 10:05 AM, Peter Wohlers
Additionaly set "Stop after match" to "yes".
Am 06.03.2012 09:02, schrieb Peter Wohlers:
Hello Muhammad,
add in the filters: Header: X-OTRS-Ignore Value: yes
But be careful: Every Mail that matches will be deleted.
I use this functionality in OTRS 2.47.
Greets Peter
Am 05.03.2012 23:49, schrieb Muhammad El-Sergani:
Hello all,
I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets.
Thanks //M
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participants (3)
-
Muhammad El-Sergani -
Peter Wohlers -
Ugo Bellavance