We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis
Have you assigned the group faq to the customer user. Thanks, Yogesh From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Linda Lewis Sent: Tuesday, June 23, 2009 11:34 PM To: otrs@otrs.org Subject: [otrs] FAQ articles not visible for customers We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis
We have it set up so that all customer users are added the the FAQ group by default. We have added the agents to the FAQ group as well and the articles don't show up for them either in the customer interface. We can see the FAQ categories and article counts but cannot look at the articles. Linda _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yogesh Desai Sent: Tuesday, June 23, 2009 2:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] FAQ articles not visible for customers Have you assigned the group faq to the customer user. Thanks, Yogesh From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Linda Lewis Sent: Tuesday, June 23, 2009 11:34 PM To: otrs@otrs.org Subject: [otrs] FAQ articles not visible for customers We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis
participants (2)
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Linda Lewis -
Yogesh Desai