Is it possible to assign multiple email addresses to one queue? --s
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sharif islam Is it possible to assign multiple email addresses to one queue?
Depends on incoming or outgoing is intended. We use multiple addresses that all handle incoming tickets in one queue (support/sales/porting go to 1 queue). Outgoing messages (sent from one queue) cannot have different addresses per subject. We've solved this by creating multiple sub-queues within the main queue. All of the sub-queues then have their own email address. Arnold.
On Thu, Mar 27, 2008 at 6:58 AM, Arnold Ligtvoet
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sharif islam Is it possible to assign multiple email addresses to one queue?
Depends on incoming or outgoing is intended. We use multiple addresses that all handle incoming tickets in one queue (support/sales/porting go to 1 queue). Outgoing messages (sent from one queue) cannot have different addresses per subject. We've solved this by creating multiple sub-queues within the main queue. All of the sub-queues then have their own email address.
incoming. I also have sub-queues. But we want email1 and email2, both going into the main queue. Another user mentioned aliases, but I thought it needs to be a proper email account, not an alias. --s
this is no problem at all
you van define as much PostMasterPop3 accounts as you wish and route the to the queue of your choice
regards,
Peter
________________________________
Van: otrs-bounces@otrs.org namens sharif islam
Verzonden: do 27-3-2008 14:49
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] multiple email in one queue
On Thu, Mar 27, 2008 at 6:58 AM, Arnold Ligtvoet
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sharif islam Is it possible to assign multiple email addresses to one queue?
Depends on incoming or outgoing is intended. We use multiple addresses that all handle incoming tickets in one queue (support/sales/porting go to 1 queue). Outgoing messages (sent from one queue) cannot have different addresses per subject. We've solved this by creating multiple sub-queues within the main queue. All of the sub-queues then have their own email address.
incoming. I also have sub-queues. But we want email1 and email2, both going into the main queue. Another user mentioned aliases, but I thought it needs to be a proper email account, not an alias. --s _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (4)
-
Arnold Ligtvoet -
Nils Breunese (Lemonbit) -
Peter van Beugen -
sharif islam