Hello everybody: I'm having this problem with new instalation of win32 2.2.4 over windows 2003 server standard edition. I asign the accounts to queues but when I try to send a response give me the message : "ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Dec 14 11:32:28 2007 Message: SMTP authentication failed! Enable debug for more info! Traceback (2904): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 77 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 And i didn't find where enable the debug. Somebody could help me ? I test OTRS win32 2.2.3 over winxp without problems ?? Thanks Antonio Sarmiento