Hello, i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets. the 2 of them belong to a group and the parameter CustomerGroupSupport http://doc.otrs.org/2.1/en/html/a2024.html#Framework:Frontend::Customer:Cust...is activated. the file is also connected with the group. do i have forgotten something in the configuration? Thanks Yann
Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter CustomerGroupSupport is activated. the file is also connected with the group.
do i have forgotten something in the configuration?
To indicate they belong to the same company you have to give them the same CustomerID. Nils Breunese.
Ok,
Thank you very much for your reply.
I gave them the same customerID, as you told me, and this works fine.
Bye and thank you
Yann
On 7/19/07, Nils Breunese (Lemonbit)
Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter CustomerGroupSupport is activated. the file is also connected with the group.
do i have forgotten something in the configuration?
To indicate they belong to the same company you have to give them the same CustomerID.
Nils Breunese.
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Using 2.2, I have been requested to support customer logins from multiple backends using LDAP. Have completed this and users are able to login, customers from groupA see each others tickets from groupA using Company Tickets, gave them the same customerID and this is working. Customers from groupB see each others from groupB also using 2nd cusotmerID. Great, just want I wanted. Next request was to allow a third group to create tickets and have them available to all customers under Company Tickets. So far I have altered the customer_user table in MySQL to add the customer_IDs field. The question is, is there are easy way to have all customers use the same customer_IDs value. Also do I need to repeate the value that I have mapped in customer_id? Thanks Greg Horne geh gehorne
participants (3)
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Greg Horne -
Nils Breunese (Lemonbit) -
Yannick Costa