I am newbie for OTRS. could somebody help me with this. How can i delete the tickets which are present in the Queue (for eg. 'customer service'). Can it be done from the selectbox by writing the query ? if so please tell me the query or is there any other options ? Thanks in advance. --RT
How can i delete tickets
There is not a "delete this ticket" function, *ofcoarse not*. That's one of the beauty features of OTRS. :-) If you really want to delete tickets you can create a job for this. For example, I have created a queue 'Spam' in which possible spam tickets are moved. Every night a job runs to delete all the tickets in the Spam queue. If I want to remove a ticket, I just simply move it to the Spam queue. -- kind regards, Pim Rupert Lemonbit Internet
participants (2)
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Pim Rupert (Lemonbit) -
Ravi Teja