ok, i didnt notice the 'followup option' in the queue section before. i still dont know how to trigger the 'default -> remove' auto-response though... Mike Conigliaro wrote:

hey guys,

im using 2.0.1, and i've been unable to trigger 3 of the 5 auto-responses. i was hoping someone could tell me how they work:

default -> reject: docs say this should get triggered when i send a followup to a closed ticket, but that didn't work for me. i think it actually just reopened the ticket.

default closed -> new ticket: docs say this should get triggered after the above is triggered.

default -> remove: i dont know what this does. my understanding was that it was impossible to remove (ie: delete) a ticket.

-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com