Hi all, I need a way to have some "staff notes" for each queue that would be displayed in the right hand column when in ticket zoom mode (and ideally when in compose as well, but not necessary). Anybody know of a good way of doing this?

-- James Sleeman

I had to do something similar a while back. Here is how I handled it. I was storing the data in a database. So, I ran a select for the data I needed in the sub MaskAgentZoom in the module AgentZoom.pm. Here, the data was saved in some newly created parameters. I then added the newly created parameters to AgentZoomStatus.dtl just below where the customer info table is displayed. Hope this helps. _________________________________________________________________ The secret is out - quality Irish singles meet at Match.com! http://match.msn.ie/match/mt.cfm?pg=channel&tcid=237596