third time lucky! --- On Thu, 12/2/09, bis wrote: From: bis Subject: Changing Type and Priority of ticket in the same way as changing queue To: otrs@otrs.org Date: Thursday, 12 February, 2009, 2:39 PM Sorry I forgot to attach the files!     Bis   Hi I want to change the Type and Priority of a ticket directly from the Zoom view, in the same way as we can change the Queue of the ticket, without having to go through the additional step of clicking "Amend" and then submitting the changes.   If we are in the zoom view and want to change the Type or Priority of the ticket, we need to click "Amend" and then make the changes in the dropdown menus for Type or Priority and submit the changes (see attachment "amend.png").   What we would like to do is to be able to directly change the Type or Priority from the zoom view, as we are able to change the Queue of the ticket (see attachment "zoom.png"), without having to go into the "Amend" view.   I have tried copying the dropdown menus for "Type" and "Priority" from the file "/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl" to the file "/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl" - but without success.   The subroutine which creates the menu for changing the "Queue" in the zoom view, as defined in the file "/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl", is the following:                <b>$Text{"Change queue"}:</b><br>