I continued with the process despite the error and now this http://imgur.com/DgCG4GN is the error I receive now. It still states otrs 4 yet I upgraded to 5 and it also states that by browser is too old. I have tested in FF,Chrome,IE and Edge. Thank you, Shawn From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn Sent: Friday, February 5, 2016 11:46 AM To: User questions and discussions about OTRS. mailto:otrs@otrs.org> Subject: Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06 Update, I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it resulted in the same error. Thank you, Shawn From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn Sent: Thursday, February 4, 2016 3:52 PM To: otrs@otrs.orgmailto:otrs@otrs.org Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06 Hi, I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now appearing to have issues with apache. Any help would be greatly appreciated. [Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1 configured -- resuming normal operations [Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094: Command line: '/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -D FOREGROUND' [Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client 10.1.10.248:52638] AH01797: client denied by server configuration: /opt/otrs/bin/cgi-bin/index.pl Below is my apache2-httpd.include.conf # -- # added for OTRS (http://otrs.org/) # -- ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" <IfModule mod_perl.c> # Setup environment and preload modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Reload Perl modules when changed on disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # general mod_perl2 options Order allow,deny Allow from all Require all granted # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Require all granted </IfModule> <IfModule core.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> </Location> # mod_perl2 options for GenericInterface PerlOptions -ParseHeaders </Location> </IfModule> AllowOverride None Options +ExecCGI -Includes <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Require all granted </IfModule> <IfModule mod_filter.c> <IfModule mod_deflate.c> AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json </IfModule> </IfModule> </Directory> AllowOverride None <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Require all granted </IfModule> <IfModule mod_filter.c> <IfModule mod_deflate.c> AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json </IfModule> </IfModule> # Make sure CSS and JS files are read as UTF8 by the browsers. AddCharset UTF-8 .css AddCharset UTF-8 .js # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it. AddType application/font-woff .woff </Directory> <IfModule mod_headers.c> # Cache css-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> # Cache css thirdparty for 4 hours, including icon fonts Header set Cache-Control "max-age=14400 must-revalidate" </FilesMatch> </Directory> # Cache js-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> # Cache js thirdparty for 4 hours Header set Cache-Control "max-age=14400 must-revalidate" </FilesMatch> </Directory> </IfModule> # Limit the number of requests per child to avoid excessive memory usage MaxRequestsPerChild 4000 Thank you, Shawn