Maybe the problem isn't clear. Open tickets won't help. Not only do I want
to browse through thr hundred or so open, but none of them reveal which have
new messages.
Right now the message header states "You have 6 new messages"... I click the
New link to reveal them... there are only 5. I'm always short a 'new
message'
What in the database marks something as new? I'm thinking maybe one table
has it flagged as new but another (one that enables the display of the new
message itself as a preview) does not. Some SQL to run and reveal the
gremlin would be nice. I know which user this is affecting if that helps
any.
From: "Paul"
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Charles R. "Rusty" Thompson Sent: Wednesday, August 20, 2003 10:10 AM To: otrs@otrs.org Subject: [otrs] Missing Ticket in Queue
I'm using one of our other support guys' system while he is at a trade show. It's saying he's got 3 new messages... but I can only find two. I've looked in every queue but it's just not there.
What can I do to find the missing message?
Hi Charles, On Wed, Aug 20, 2003 at 05:17:15PM -0400, Charles R. Rusty Thompson wrote:
Maybe the problem isn't clear. Open tickets won't help. Not only do I want to browse through thr hundred or so open, but none of them reveal which have new messages.
Right now the message header states "You have 6 new messages"... I click the New link to reveal them... there are only 5. I'm always short a 'new message'
What in the database marks something as new? I'm thinking maybe one table has it flagged as new but another (one that enables the display of the new message itself as a preview) does not. Some SQL to run and reveal the gremlin would be nice. I know which user this is affecting if that helps any.
The "new messages" is not a flag in the database. "new messages" is shown if the last article of your locked ticket isn't created from the current agent. -=> So the ticket has a "new message". The problem could be, that there is a damaged ticket without one article. :-( Is there something in your webserver log? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
-
Charles R. "Rusty" Thompson -
Martin Edenhofer