I agree that it is entirely based on your needs. We have 4 different business units, each assigned an email address that dispatches to a specific queue where an approving authority is notified of queue objects awaiting their "approval". -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Tuesday, August 23, 2005 1:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Email configuration questions I'd say thats up to you. We don't have too much volume so all mail comes to 1 address and we dispatch it from there. I suppose you could set up a number of addresses and have support requests go right to a specific queue, but your end users will need to know what to send to where. Volume would dictate I think On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:

Thanks for the reply.

I added the user information as per your info. Does each queue have to have a separate email account or can one email account be used for the whole application?

Thanks,

James

"User questions and discussions about OTRS.org" <otrs@otrs.org> wrote:

...

James,

We have an Exchange mail system also here. What you'll need to do is to ensure that you have POP3 setup on the Exchange side as an available protocol, some administrators disable this in favor of IMAP, HTTP, and/or RPC communications.

You will need to make the following configuration changes to your Defaults.pm file

$Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups for external email)

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server'; $Self->{'SendmailModule::AuthUser'} = 'NT User name (without domain)'; $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';

Samples of these configurations should be in the Kernel/Config/ Defaults.pm file for your reference. Also, check out the 1.3.2 documentation online as it provides decent instructions on getting cronjobs to work.

Thanks,

Brad

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of James Marcinek Sent: Monday, August 22, 2005 3:25 PM To: otrs@otrs.org Subject: [otrs] Email configuration questions

Hello Everyone,

I just started using OTRS and have configuration questions that I hope someone can answer for me. I have been reading through the manual but I'm not getting enough out of it to grab the concepts.

I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has been setup and is running.

Our email server is on an exchange system. Although I've seen the POP3 settings, I would appreciate it if somebody could explain how to setup access to the mail server. If I use the web gui to create an email account do I still have to automate a cron job to get mail? Should I use more than one email account to recieve mails? What mail account is used to send emails from OTRS (and how to set it up to authenticate and send to exchange).

Thanks,

James

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