At 8/31/04 8:26 AM, Wes Plate
On 8/31/04 5:59 AM, "Frederik Seiffert" wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
Ah, right. Yeah, it isn't fixed yet.
I've submitted a small patch that should completely fix line wrapping in outgoing agent messages: http://bugs.otrs.org/show_bug.cgi?id=526 It finishes the previous code changes I suggested back in April, completely removing the dependency on browser line wrapping in AgentCompose: http://lists.otrs.org/pipermail/dev/2004-April/000505.html Sorry for the delay in submitting it; perhaps it's trivial enough (and fixes a large enough bug) that it can make it into OTRS 1.3. (Note that in the interests of keeping the patch very small, it doesn't attempt to address other places that hard wrapping might be annoying, like creating phone tickets. I'll try and submit a later patch for other ones after 1.3.) -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin
On 9/10/04 12:24 AM, "Robert L Mathews" wrote:
Sorry for the delay in submitting it; perhaps it's trivial enough (and fixes a large enough bug) that it can make it into OTRS 1.3.
Please! :-) -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Wes Plate wrote:
On 9/10/04 12:24 AM, "Robert L Mathews" wrote:
Sorry for the delay in submitting it; perhaps it's trivial enough (and fixes a large enough bug) that it can make it into OTRS 1.3.
Please! :-)
I just looked into CVS and it seems like the fix didn't make it into 1.3.1. Any predictions about when it will be included? We'd rather like to have an official release instead of a patched version. Thanks! Frederik
On 9/23/04 3:43 AM, "Frederik Seiffert" wrote:
I just looked into CVS and it seems like the fix didn't make it into 1.3.1. Any predictions about when it will be included? We'd rather like to have an official release instead of a patched version.
Dang. I too was hoping the next upgrade was going to fix this. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On 23-09-2004 at 8:54, Wes Plate wrote:
Dang. I too was hoping the next upgrade was going to fix this.
You can manually apply Robert's patch: http://bugs.otrs.org/show_bug.cgi?id=526 Just type this: curl 'http://bugs.otrs.org/showattachment.cgi?attach_id=56' | \ patch -p0 -d /opt/otrs So... why not patching the main CVS tree before 1.3.2? - Alessandro Ranellucci
Hi, Alessandro Ranellucci wrote:
Dang. I too was hoping the next upgrade was going to fix this.
You can manually apply Robert's patch: http://bugs.otrs.org/show_bug.cgi?id=526
Just type this:
curl 'http://bugs.otrs.org/showattachment.cgi?attach_id=56' | \ patch -p0 -d /opt/otrs
So... why not patching the main CVS tree before 1.3.2?
The patch was to heavy for OTRS 1.3 (because it was at the end of the beta). I new I will work to get it into the cvs head (for OTRS 2.0). PS: Thanks Robert!
- Alessandro Ranellucci
-Martin
Now it's in cvs for OTRS 2.0. Thanks! -Martin Martin Edenhofer wrote:
Hi,
Alessandro Ranellucci wrote:
Dang. I too was hoping the next upgrade was going to fix this.
You can manually apply Robert's patch: http://bugs.otrs.org/show_bug.cgi?id=526
Just type this:
curl 'http://bugs.otrs.org/showattachment.cgi?attach_id=56' | \ patch -p0 -d /opt/otrs
So... why not patching the main CVS tree before 1.3.2?
The patch was to heavy for OTRS 1.3 (because it was at the end of the beta).
I new I will work to get it into the cvs head (for OTRS 2.0).
PS: Thanks Robert!
- Alessandro Ranellucci
-Martin
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participants (5)
-
Alessandro Ranellucci -
Frederik Seiffert -
Martin Edenhofer -
Robert L Mathews -
Wes Plate