Hi all, Just installed otrs and now trying it out all the features... However there's a few things I'd like to achieve here, but unfortunately haven't been able to find any help on the mailing list archive - so I ask them here: 1) Rejects/drop/ignore all incoming mails through the PostMaster pipe that is not originating (From: email address) from an existing customer in the database record. *As I manually create accounts for my clients, this will allow me to ditch away all possible spams :) 2) Whenever a customer submit a new request through e-mail, an auto-responder is sent back to the customer acknowledging receipt of the request and includes the ticket's number. Seems a very common feature in a helpdesk system but how come it is not implemented? Hope you guys can help. Thanks! Best regards, Au Yong
Hi, I'm not sure how to handle your first question, but I can definitely help with the second one. Auto-responses are implemented in the system. In the admin area, the fourth item in the second column is "Auto Responses". For more information, see chapter 6 of the OTRS 1.1 manual, or visit http://doc.otrs.org/1.1/html/auto-response.html -- Chris Salter -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Au Yong Tien Chee Sent: October 2, 2003 12:53 PM To: otrs@otrs.org Subject: [otrs] Just installed, need some help Hi all, Just installed otrs and now trying it out all the features... However there's a few things I'd like to achieve here, but unfortunately haven't been able to find any help on the mailing list archive - so I ask them here: 1) Rejects/drop/ignore all incoming mails through the PostMaster pipe that is not originating (From: email address) from an existing customer in the database record. *As I manually create accounts for my clients, this will allow me to ditch away all possible spams :) 2) Whenever a customer submit a new request through e-mail, an auto-responder is sent back to the customer acknowledging receipt of the request and includes the ticket's number. Seems a very common feature in a helpdesk system but how come it is not implemented? Hope you guys can help. Thanks! Best regards, Au Yong _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System?
Anyone can help with item 1? Please? -----Original Message----- From: Au Yong Tien Chee [mailto:auyongtc@hostsync.net] Sent: Friday, October 03, 2003 12:53 AM To: otrs@otrs.org Subject: [otrs] Just installed, need some help Hi all, Just installed otrs and now trying it out all the features... However there's a few things I'd like to achieve here, but unfortunately haven't been able to find any help on the mailing list archive - so I ask them here: 1) Rejects/drop/ignore all incoming mails through the PostMaster pipe that is not originating (From: email address) from an existing customer in the database record. *As I manually create accounts for my clients, this will allow me to ditch away all possible spams :) 2) Whenever a customer submit a new request through e-mail, an auto-responder is sent back to the customer acknowledging receipt of the request and includes the ticket's number. Seems a very common feature in a helpdesk system but how come it is not implemented? Hope you guys can help. Thanks! Best regards, Au Yong _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
On Thursday, October 02, 2003 6:53 PM
Au Yong Tien Chee
1) Rejects/drop/ignore all incoming mails through the PostMaster pipe that is not originating (From: email address) from an existing customer in the database record. *As I manually create accounts for my clients, this will allow me to ditch away all possible spams :)
If you're maintaining the database of your customers manually, you could use a text import file as a basis of a simple whitelisting procmail receipt. Best would be to reject them at SMTP time, though. exim (http://exim.org) is a target for flexible configurations to allow this. hth, Robert Kehl
participants (3)
-
Au Yong Tien Chee -
Chris Salter -
Robert Kehl