OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets? Thanks, Jon Conkle
Hi Jon, On Thu, Jan 09, 2003 at 10:13:40AM -0600, Jon Conkle wrote:
OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets?
A full report! Like this: http://demo.otrs.org/otrs/index.pl?Action=AgentTicketPrint&TicketID=36386 (Ticket-Print-View)?
Jon Conkle
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
heh. Yeah, that's what i'm looking for. Where do i find that? Is it something i need to set up, or is it supposed to be available by default?
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: Thursday, January 09, 2003 5:47 PM To: otrs@otrs.org Subject: Re: [otrs] print report
Hi Jon,
On Thu, Jan 09, 2003 at 10:13:40AM -0600, Jon Conkle wrote:
OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets?
A full report!
Like this: http://demo.otrs.org/otrs/index.pl?Action=AgentTicketPrint&TicketID=36386 (Ticket-Print-View)?
Jon Conkle
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Jon, On Fri, Jan 10, 2003 at 10:01:10AM -0600, Jon Conkle wrote:
heh. Yeah, that's what i'm looking for. Where do i find that? Is it something i need to set up, or is it supposed to be available by default?
OTRS 1.0. It's default (TicketZoom -> Print). ;) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
ah. looks like i'll be upgrading to 1.0, then. Thanks. Oh, quick question. When i upgrade, will my custom .dtl files get overwritten? I figure it's common sense to backup regardless, but i was just curious as to what to expect. Jon.
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: Friday, January 10, 2003 11:24 AM To: otrs@otrs.org Subject: Re: [otrs] print report
Hi Jon,
On Fri, Jan 10, 2003 at 10:01:10AM -0600, Jon Conkle wrote:
heh. Yeah, that's what i'm looking for. Where do i find that? Is it something i need to set up, or is it supposed to be available by default?
OTRS 1.0. It's default (TicketZoom -> Print). ;)
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Jon, On Fri, Jan 10, 2003 at 12:17:02PM -0600, Jon Conkle wrote:
ah. looks like i'll be upgrading to 1.0, then. Thanks. Oh, quick question. When i upgrade, will my custom .dtl files get overwritten? I figure it's common sense to backup regardless, but i was just curious as to what to expect.
Not overwritten if you use the RPMs. Overwritten if you use the tar. The best way is to create a new (own) theme for your custom .dtl files. -==> Will not be overwritten on upgrade (tar and RPM) ! PS: The 1.0 contains more features so it's better to use the 1.0 .dtl files for 1.0.
Jon.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
-
Jon Conkle -
Martin Edenhofer