TicketFreeKey in AgentPhone.dtl as in CustomerMessageNew.dtl
I tried to create an input box for a free field in AgentPhone.dtl as I did in CustomerMessageNew.dtl, but it does not work. That is, I added the code <td align="top">$Data{"TicketFreeKeyField1"}:</td> <td align="top">$Data{"TicketFreeTextField1"} </td> to AgentPhone.dtl. Is this feature restricted only to CustomerMessageNew.dtl, or can it work for other pages and I am not using it correctly? (I am using OTRS 1.3.1.) Thanks
Hi, OTRS main list wrote:
I tried to create an input box for a free field in AgentPhone.dtl as I did in CustomerMessageNew.dtl, but it does not work. That is, I added the code
<td align="top">$Data{"TicketFreeKeyField1"}:</td> <td align="top">$Data{"TicketFreeTextField1"} </td>
to AgentPhone.dtl.
Is this feature restricted only to CustomerMessageNew.dtl, or can it work for other pages and I am not using it correctly? (I am using OTRS 1.3.1.)
You also can use it in Kernel/Output/HTML/Standard/AgentPhoneNew.dtl (not AgentPhone.dtl).
Thanks
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Martin Edenhofer wrote:
Hi,
OTRS main list wrote:
I tried to create an input box for a free field in AgentPhone.dtl as I did in CustomerMessageNew.dtl, but it does not work. That is, I added the code
<td align="top">$Data{"TicketFreeKeyField1"}:</td> <td align="top">$Data{"TicketFreeTextField1"} </td>
to AgentPhone.dtl.
Is this feature restricted only to CustomerMessageNew.dtl, or can it work for other pages and I am not using it correctly? (I am using OTRS 1.3.1.)
You also can use it in Kernel/Output/HTML/Standard/AgentPhoneNew.dtl (not AgentPhone.dtl).
Thanks
Martin Edenhofer
But of course. That works like a charm! Thanks again.
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