OK - the bcc worked great! BUT - when I add the following: $Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; The mail format remains unchanged. Do I have this formatted correctly? David Hoskin On Mar 2, 2005, at 1:53 PM, Markus Ruecker wrote:

Hi,

Just add this to your Config.pm

$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"} $Data{"StdResponse"}

$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}

$Data{"Signature"} ';

Regards,

Markus Ruecker

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Hoskin Sent: Wednesday, March 02, 2005 9:19 PM To: User questions and discussions about OTRS. Subject: [otrs] Format of email messages and external mailbox (again)

How can the outgoing email be reformatted to place the response ABOVE the original message?

And again, anyone know how to "pre-populate" the bcc field for sending to an external mailbox?

David Hoskin

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