Hi, Sorry, my question wasn't complete: Once a ticket created with any name, I would like to be able to change it from the agent user interface. Thanks' for your help. Benoit DAVAUT -----Original Message----- From: Shawn Beasley [mailto:shawn.beasley@otrs.com] Sent: jeudi 27 mars 2008 12:37 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket name Hi Benoit,
Hello,
Is it possible to change the ticket name via the admin area of OTRS ?!
If possible, how ?
You can change the title in the free fields mask. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
DAVAUT Benoit [FR] schrieb:
Hi,
Sorry, my question wasn't complete: Once a ticket created with any name, I would like to be able to change it from the agent user interface.
Thanks' for your help.
Benoit DAVAUT
-----Original Message----- From: Shawn Beasley [mailto:shawn.beasley@otrs.com] Sent: jeudi 27 mars 2008 12:37 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket name
Hi Benoit,
Hello,
Is it possible to change the ticket name via the admin area of OTRS ?!
If possible, how ?
You can change the title in the free fields mask.
You can change the title in the free fields mask. http://img72.imageshack.us/my.php?image=titlejf6.jpg -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
-
DAVAUT Benoit [FR] -
Shawn Beasley