how get the escalate ticket mails to higher level automatically

8 Feb 2010

      Hi All,

I am using otrs 2.4.5 on fedora11

how get the escalate ticket mails to manager automatically.

for example :  The ticket is escalated so immediately  the mail to 
higher level
like if  L-1unable to resolve the issue it need's to escalate L-2, if 
L-2 unable to resolve escalate to L-3.

If any one give the solution for this : How to set the escalation mails.

Regards,
Ramana

ramana

Nils Leideck - ITSM

tags

participants (2)