When I click on the SysConfig link on the admin menu, I get: Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. Anyone care to hazard a guess how to fix this?? Steve
Steve Hill wrote:
When I click on the SysConfig link on the admin menu, I get:
Software error:
Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781.
Anyone care to hazard a guess how to fix this??
My guess is that you didn't install all the required modules. Check the docs for a complete listing of Perl modules. Run /opt/otrs/bin/ otrs.checkModules to check if all required modules are on your system. On my CentOS install I have the perl-XML-Parser package that makes sure I don't get the error message above. :o) Your distro might need a package under another name though. Nils.
Nils Breunese (Lemonbit Internet) wrote:
My guess is that you didn't install all the required modules. Check the docs for a complete listing of Perl modules. Run /opt/otrs/bin/otrs.checkModules to check if all required modules are on your system. On my CentOS install I have the perl-XML-Parser package that makes sure I don't get the error message above. :o) Your distro might need a package under another name though.
Sure enough, I was missing the XML::Parser. I am running xandros, and had the devil's own time of getting CPAN running, but once I did, getting the perl package installed was child's play. Thanks for you help. It actually solved two major problems on my to-do list. Steve
participants (2)
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Nils Breunese (Lemonbit Internet) -
Steve Hill