Cannot get mail or access internet, but intranet ok
I have had zero issues with OTRS for about 4 months, and a few days ago I stated to have this problem. I went digging through the error logs and can only find that the server cannot access my email server. Tried changing the IP of the server, reinstalling the NIC, checked the firewall setting and no success. What I use Open SUSE 10.2 and OTRS 2.2.2 I am able to access the index page without any problems http://localhost/otrs/index.pl and also from any client that is in the same subnet 111.22.3.xxx. However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool. This causes me to have problems in getting my emails delivered to the OTRS Server, as well as issues in creating tickets. Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)! This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it. Any ideas?? Christian
Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)!
This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it.
However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool.
Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group. That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external). Your problem doesn't have anything to do with OTRS. Q out
yeah its a network issue, not a system issue. your DNS host is probably on the same subnet as your OTRS machine but on a different subnet than your mail server or your network clients - routing issue :) -it could also be a routing issue, check second hyperlink for info. maybe this will help too: http://www.linuxquestions.org/questions/susenovell-60/making-default-gateway... -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of LQ Marshall Sent: Mon 11/26/2007 1:38 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] OT - Cannot get mail or access internet, but intranet ok
Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)!
This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it.
However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool.
Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group. That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external). Your problem doesn't have anything to do with OTRS. Q out _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi,
perhaps it would be enough to set a default gateway.
Greets
Chris
On Nov 26, 2007 7:38 PM, LQ Marshall
Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)!
This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it.
However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool.
Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group.
That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external).
Your problem doesn't have anything to do with OTRS.
Q out
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Mit freundlichen Grüßen / Best regards Christoph Stöttner
Solution, Open SUSE 10.2 does not set the default gateway for the network card. Using netstat -rn it showed 0.0.0.0
Using route add -net default gw <your gateway IP here> eth0
I was able to "force" it to take the gateway when Y@st did not want to.
Thanks to Christoph & Andy for the help!!
Christian
Please consider the environment before printing this email
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christoph Stoettner
Sent: Monday, November 26, 2007 12:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OT - Cannot get mail or access internet, but intranet ok
Hi,
perhaps it would be enough to set a default gateway.
Greets
Chris
On Nov 26, 2007 7:38 PM, LQ Marshall
Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)!
This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it.
However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool.
Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group.
That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external).
Your problem doesn't have anything to do with OTRS.
Q out
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Mit freundlichen Grüßen / Best regards Christoph Stöttner
participants (4)
-
Andy Lubel -
Christian Petrou -
Christoph Stoettner -
LQ Marshall