Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim. Good Luck! Mike
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP) When we close a ticket, those notifications do go out!! Thanks for any other insight Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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Have you doublechecked the trial stuff about linking
queue to auto-response?
If so, after a ticket is created, if you check the
history of the ticket, do you see an entry like::
SendAutoReply
AutoReply sent to "user name
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP)
When we close a ticket, those notifications do go out!!
Thanks for any other insight
Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
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otrs can be configured to send eiher by SMTP or sendmail. The default is sendmail. Both exim and postfix provide a sendmail interface. (Postfix is more usually the default on Linux and exim tends to be preferred on UNIX). What I would suggest is check that the sendmail interface is actually functioning for the otrs account. Send something via sendmail from the otrs account, if this succeeds then check which email option is enabled in otrs. If it is configured for SMTP, check Port and SMTP hostnames. If sendmail is not functioning it is possible that the otrs account has no access to sendmail, or that you should be using SMTP. danlist@wbisp.com said:
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP)
When we close a ticket, those notifications do go out!!
Thanks for any other insight
Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
How do I change the option of using either SMTP or sendmail?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of grahamsmith@gandalfsemporium.co.uk Sent: Monday, February 13, 2006 2:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Re: new install help?
otrs can be configured to send eiher by SMTP or sendmail. The default is sendmail. Both exim and postfix provide a sendmail interface. (Postfix is more usually the default on Linux and exim tends to be preferred on UNIX).
What I would suggest is check that the sendmail interface is actually functioning for the otrs account. Send something via sendmail from the otrs account, if this succeeds then check which email option is enabled in otrs. If it is configured for SMTP, check Port and SMTP hostnames. If sendmail is not functioning it is possible that the otrs account has no access to sendmail, or that you should be using SMTP.
danlist@wbisp.com said:
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP)
When we close a ticket, those notifications do go out!!
Thanks for any other insight
Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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I do see this in the log [Sat Feb 11 07:57:17 2006][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTic ket and es, try it again with en!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of danlist@wbisp.com Sent: Monday, February 13, 2006 3:46 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Re: new install help?
How do I change the option of using either SMTP or sendmail?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of grahamsmith@gandalfsemporium.co.uk Sent: Monday, February 13, 2006 2:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Re: new install help?
otrs can be configured to send eiher by SMTP or sendmail. The default is sendmail. Both exim and postfix provide a sendmail interface. (Postfix is more usually the default on Linux and exim tends to be preferred on UNIX).
What I would suggest is check that the sendmail interface is actually functioning for the otrs account. Send something via sendmail from the otrs account, if this succeeds then check which email option is enabled in otrs. If it is configured for SMTP, check Port and SMTP hostnames. If sendmail is not functioning it is possible that the otrs account has no access to sendmail, or that you should be using SMTP.
danlist@wbisp.com said:
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP)
When we close a ticket, those notifications do go out!!
Thanks for any other insight
Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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I switched from sendmail to SMTP and its working, thanks for your help!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of danlist@wbisp.com Sent: Monday, February 13, 2006 5:08 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Re: new install help?
I do see this in the log
[Sat Feb 11 07:57:17 2006][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTic ket and es, try it again with en!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of danlist@wbisp.com Sent: Monday, February 13, 2006 3:46 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Re: new install help?
How do I change the option of using either SMTP or sendmail?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of grahamsmith@gandalfsemporium.co.uk Sent: Monday, February 13, 2006 2:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Re: new install help?
otrs can be configured to send eiher by SMTP or sendmail. The default is sendmail. Both exim and postfix provide a sendmail interface. (Postfix is more usually the default on Linux and exim tends to be preferred on UNIX).
What I would suggest is check that the sendmail interface is actually functioning for the otrs account. Send something via sendmail from the otrs account, if this succeeds then check which email option is enabled in otrs. If it is configured for SMTP, check Port and SMTP hostnames. If sendmail is not functioning it is possible that the otrs account has no access to sendmail, or that you should be using SMTP.
danlist@wbisp.com said:
Since there is nothing in the exim/mainlog file I would that it has nothing to do w/ the exim configuration at all, as otrs isn't sending to exim, exim is setup as a full blown mta site as we provide email/ISP services for over 50 domains (we are an ISP)
When we close a ticket, those notifications do go out!!
Thanks for any other insight
Dan
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mmaki@adelphia.net Sent: Sunday, February 12, 2006 5:36 PM To: otrs@otrs.org Cc: otrs-request@otrs.org Subject: [otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not
How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog
One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim.
Good Luck!
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
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participants (4)
-
danlist＠wbisp.com -
grahamsmith＠gandalfsemporium.co.uk -
mmaki＠adelphia.net -
Richard Mollel