Hi Jake, On Thu, Jul 24, 2003 at 12:09:18PM -0400, Covert, Jake wrote:

Is there any hope of getting an address book function and distribution lists built into OTRS? A lot of the communications I send out on a daily basic go to a pre-defined list of people and being able to automate that would be really nice.

It's not planed. I added it to the TODO list under "ideas" (just ideas - nobody is working on it).

Cheers,

********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier