Hi all. I choose to email me new password from login page. OTRS send me letter with password and Content-Type: text/plain; charset="iso-8859-15" that letter contain a "greeting" (from account settings), and that greeting in koi8-r charset (as the test of my database). So, i can't see that greeting. Because I'm new user of OTRS, I have a question: How work with emails organized in it? if I send email with text/plain in koi8-r , it can parse & show it correct? In which charset it send all other emails (notifications, e.g) to me? Where I can fix setting of charset="iso-8859-15" ? (to Content-Type: text/plain; charset=koi8-r) Are new feature plan to add in OTRS - auto-detect the charset of emails corresponding to database charset, for example? -- Mike Lykov ISP Samtelecom, Administrator