Hi, let me ask you first how did you get it managed that a closed ticket is still escalated??? On 06.10.2010, at 05:29, Leonardo Certuche wrote:

It seems like by default, the Escalated Tickets view on the Dashboard also shows closed tickets, which is only noise on the screen for our customer. Is there any way to filter this view so it does not show closed tickets?

Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project