Good Afternoon, I was checking the System Logs and found errors. Is there any place where I can find what caused the errors? I am attaching a couple of examples. Thu Jul 1 08:29:17 2010 error OTRS-CGI-10 Need ResponseID! Wed Jun 30 15:59:48 2010 error OTRS-CGI-10 Need ArticleID! I have started using OTRS and not sure where everything is located. Thank You Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn@netwolves.com www.netwolves.com