Hi there, About nagios integration, the following two links can be helpful: http://otrs.org/media/nagios_conference_2008_en.pdf http://www.nagiosexchange.org/cgi-bin/page.cgi?d=1;g=Detailed%2F2720.html About new fields, you can include any new ones modifying the CIs definitions found in index.pl?Action=AdminITSMConfigItem Cheers, On Thu, Apr 23, 2009 at 2:33 AM, imen sahnoun wrote:

We in Kopileft (a remote IT and computer support solutions provider) are interested on OTRS as a replacement for RT. We are also interested on OTRS:ITSM , to improve our ticket management and to take advantage of its inventory feature and to be so able to generate our different configuration files.

But, it seems to be more interesting if it supports some others features like nagios data and some other objets fields (like domain netmask, detailed printer description, domain aliases...)

We hope that we can cooperate together, and we will be so happy if you accept our modifications in this sens.

Thank you for response.

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