Can't create new ticket via Compose Email
When I try to create a new ticket via Compose Email, I get this error: Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/AutoIncrement.pm line 66. For help, please send mail to the webmaster (root@localhost.localdomain), giving this error message and the time and date of the error. What do I need to do to fix this? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Dear Wes ,
When I try to create a new ticket via Compose Email, I get this error:
Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/AutoIncrement.pm line 66.
Permission issues Make sure /opt/otrs/var/log/ is owned by otrs user and is writable by the same user -- Best Regards, Vishal Kashyap Director / Lead Developer, Sai Hertz And Control Systems Pvt Ltd, http://saihertz.rediffblogs.com Jabber IM: vishalkashyap@jabber.org ICQ : 264360076 Yahoo IM: mailforvishal@yahoo.com ----------------------------------------------- You yourself, as much as anybody in the entire universe, deserve your love and affection. - Buddha --------------- pgsql=# select marital_status from vishals_life; marital_status ------------------ Single not looking 1 Row(s) affected ___ //\\\ ( 0_0 ) ----------------o0o-----o0o---------------------
On 3/22/04 10:03 AM, "V i s h a l Kashyap @ [Sai Hertz And Control Systems]" wrote:
Permission issues Make sure
/opt/otrs/var/log/ is owned by otrs user and is writable by the same user
Cool. That did it. Thank you. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
participants (2)
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V i s h a l Kashyap ＠ [Sai Hertz And Control Systems] -
Wes Plate