Ok, I added that code, thanks very much. Maybe I need to downgrade because now I need the following: SendNotification

From Kernel/System/Ticket.pm

Thanks for your help with this. Quoting Chris Peterson :

I thought that this code was already in the queue module. I'm using 1.2.3, maybe it got removed from later versions. Anyways, here's the code you requested:

=item GetAllUserIDsByQueueID()

...

...

=cut

sub GetAllUserIDsByQueueID {

my $Self = shift;

my %Param = @_;

# check needed stuff

if (!$Param{QueueID}) {

$Self->{LogObject}->Log(Priority => 'error', Message => "Need QueueID!");

return;

}

# db quote

foreach (keys %Param) {

$Param{$_} = $Self->{DBObject}->Quote($Param{$_});

}

# fetch all queues

my @UserIDs = ();

$Self->{DBObject}->Prepare(

SQL => "SELECT user_id FROM personal_queues ".

" WHERE ".

" queue_id = $Param{QueueID} ",

);

while (my @RowTmp = $Self->{DBObject}->FetchrowArray()) {

push (@UserIDs, $RowTmp[0]);

}

return @UserIDs;

}

# --

Christopher J. Peterson

Compulit, Inc

(616)285-9590

cpeterso@compulit.com

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