Hi, thanks a lot - that did the trick! Problem was, my colleague changed the priority name and didn't think this would require a configuration change ... Ciao, Joerg Jörg Reuter ::: Wincor Nixdorf International GmbH, Banking Division ASW 6 (Germany) ::: joerg.reuter.ext@wincor-nixdorf.com, +49-5251-812790, www.wincor-nixdorf.com

-----Original Message----- That sounds easy. It looks like you change the priority names in ticket_priority?

It it is so, you also need to tell OTRS what the new default priority is:

[Kernel/Config.pm]

# PostmasterDefaultPriority # (The default priority of new tickets.) [default: '3 normal'] $Self->{PostmasterDefaultPriority} = 'some new name';

[...]

See also: http://doc.otrs.org/1.2/en/html/priority.html