I'm using 1.3.2, I haven't looked at 2.x yet. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Conigliaro Sent: Monday, September 19, 2005 10:22 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] note-external not available on tickets 2.0.2 that's weird. i dont have that in my defaults.pm... /opt/otrs # grep -r DefaultNoteType * CHANGES: - (2003/04/13) added config option DefaultNoteTypes (used note Kernel/Modules/AgentTicketClose.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketClose.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketNote.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketNote.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketPending.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketPending.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketBulk.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketBulk.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Seigafuse, Mike wrote:

From Defaults.pm:

# --------------------------------------------------- # # defaults for add note # # --------------------------------------------------- # # default note type $Self->{DefaultNoteType} = 'note-internal'; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 0, 'note-report' => 0,

Copy this section to your Config.pm and change the value of note-external to 1. That should do the trick (I just tested it and it worked for me).

Mike

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leah Cunningham Sent: Friday, September 16, 2005 6:30 PM To: otrs@otrs.org Subject: [otrs] note-external not available on tickets 2.0.2

Hi,

I have asked about this before, but never got a response so I am trying again. I cannot find anywhere in the documentation or the system information on what settings to look at to enable the note-external. All of the tickets coming into the system have the option of adding an internal note, but the documentation mentions that there should be a note-external that customers can see with the customer interface.

I have the customer interface set up and it appears to be working okay. I am using LDAP for the backends for the Customer and auth. If anyone knows anything about this, I would really appreciate it.

Leah

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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.