Hi, Pending remainder : Remind the owner of the ticket after time expired pending auto close+ : close the ticket as success after time expired pending auto close- : close the ticket as fail after time expired Regards, aysel ________________________________ From: otrs-bounces@otrs.org on behalf of Ramesh.Nernuru@cognizant.com Sent: Mon 12/05/2008 16:18 To: otrs@otrs.org Subject: [otrs] Different Pending status of ticket Hi, We have these "pending auto close+", "pending auto close-" "pending reminder" types on a ticket. Could anyone tell me the meaning of each of these types? When a ticket has status as 'pending auto close+/- means what? Thanks N Ramesh This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.