5.0.9 upgrade issue
Dear All, I tried to update our OTRS system from 5.0.7 to 5.0.9. Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it's started up and finished the upgrade process and shows the following in package manager: FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall GeneralCatalog 5.0.9 OTRS AG The General Catalog package. installed Uninstall ImportExport 5.0.9 OTRS AG The ImportExport package. installed Uninstall ITSM 5.0.9 OTRS AG The OTRS::ITSM bundle package. installed Uninstall ITSMChangeManagement 5.0.7 OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall ITSMConfigurationManagement 5.0.7 OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall ITSMCore 5.0.7 OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall ITSMIncidentProblemManagement 5.0.7 OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall ITSMServiceLevelManagement 5.0.7 OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9. Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14. If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data? Cheers! Zoltan
Hello Zoltan, please do NOT unisntall your packages, as you suspected this will result in a loss of data! There is currently a bug in ITSM 5.0.9 which is caused by a file which has moved from one package to another. A bug report will follow soon. Please try the following workaround: 1. Download all the individual ITSM packages (version 5.0.9) from the FTP-Server: ftp://ftp.otrs.org/pub/otrs/itsm/packages5/ 2. Install the ITSMChangeManagement package BEFORE you install the ITSMCore package. This will only work if you use the command line and use the --force parameter. bin/otrs.Console.pl Admin::Package::Install --force http://ftp.otrs.org/pub/otrs/itsm/packages5/:ITSMChangeManagement-5.0.9.opm 3. Now install ITSMCore 5.0.9 (without force). 4. Install all other missing packages (without force) 5. Everything should be fine. Please let me know if this works for you. Best regards, Udo On 06.04.16 10:52, BIRO Zoltan wrote:
Dear All,
I tried to update our OTRS system from 5.0.7 to 5.0.9.
Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s started up and finished the upgrade process and shows the following in package manager:
FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
GeneralCatalog *5.0.9*OTRS AG The General Catalog package. installed Uninstall
ImportExport *5.0.9*OTRS AG The ImportExport package. installed Uninstall
ITSM *5.0.9*OTRS AG The OTRS::ITSM bundle package. installed Uninstall
ITSMChangeManagement _5.0.7 _OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall
ITSMConfigurationManagement _5.0.7_ OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall
ITSMCore _5.0.7_ OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall
ITSMIncidentProblemManagement _5.0.7_ OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall
ITSMServiceLevelManagement _5.0.7_ OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall
SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall
Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9…
Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14.
If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data?
Cheers!
Zoltan
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Hi Udo,
Thanks for your reply...let me try and inform you!
Cheers!
Zoltan
.
Zoltán Biró
Senior System Engineer
T : +36 1 700 82 99
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Udo
Bretz
Sent: Wednesday, April 6, 2016 1:00 PM
To: User questions and discussions about OTRS.
Dear All,
I tried to update our OTRS system from 5.0.7 to 5.0.9.
Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package its started up and finished the upgrade process and shows the following in package manager:
FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
GeneralCatalog *5.0.9*OTRS AG The General Catalog package. installed Uninstall
ImportExport *5.0.9*OTRS AG The ImportExport package. installed Uninstall
ITSM *5.0.9*OTRS AG The OTRS::ITSM bundle package. installed Uninstall
ITSMChangeManagement _5.0.7 _OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall
ITSMConfigurationManagement _5.0.7_ OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall
ITSMCore _5.0.7_ OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall
ITSMIncidentProblemManagement _5.0.7_ OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall
ITSMServiceLevelManagement _5.0.7_ OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall
SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall
Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9
Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14.
If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data?
Cheers!
Zoltan
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Hello, here is the bug report for this problem: http://bugs.otrs.org/show_bug.cgi?id=11989 There wil be a new OTRS::ITSM 5.0.10 which will be released next week. Thanks, and best regards, Udo On 06.04.16 13:02, BIRO Zoltan wrote:
Hi Udo,
Thanks for your reply...let me try and inform you! Cheers! Zoltan
Hello,
I have seen that when I try an upgrade in a system with few resources and
the update process times out. Then the only way to fix is installing the
missing packages one by one.
Regards.
2016-04-06 2:52 GMT-06:00 BIRO Zoltan
Dear All,
I tried to update our OTRS system from 5.0.7 to 5.0.9.
Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s started up and finished the upgrade process and shows the following in package manager:
FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
GeneralCatalog *5.0.9* OTRS AG The General Catalog package. installed Uninstall
ImportExport *5.0.9* OTRS AG The ImportExport package. installed Uninstall
ITSM *5.0.9* OTRS AG The OTRS::ITSM bundle package. installed Uninstall
ITSMChangeManagement *5.0.7 *OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall
ITSMConfigurationManagement *5.0.7* OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall
ITSMCore *5.0.7* OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall
ITSMIncidentProblemManagement *5.0.7* OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall
ITSMServiceLevelManagement *5.0.7* OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall
SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall
Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9…
Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14.
If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data?
Cheers!
Zoltan
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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net
participants (3)
-
Alvaro Cordero -
BIRO Zoltan -
Udo Bretz