Hi The problem is that these are not showing in the list of groups, yet package manager says they are installed. _____ From: Obee, Daniel [mailto:obee@myhammer.de] Sent: 25 February 2009 17:27 To: caspar.kennerdale@centaur.co.uk; User questions and discussions about OTRS. Subject: AW: [otrs] Stat + FAQs Module + Groups You gotta get yourself write access to the groups: faq_admin and stats (sp?). Or at least ro. Greets Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Caspar Kennerdale Gesendet: Mittwoch, 25. Februar 2009 17:02 An: 'User questions and discussions about OTRS.org' Betreff: [otrs] Stat + FAQs Module + Groups Hello I have installed the ITSM Stats module and FAQ module (according to the package manager) yet no icon is appearing at the top nor is there a group called Stats. How do I access these please? ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000.