Straccialano, Rosanna wrote :

I am thinking of upgrading OTRS to version 3, will the ITSM side of it still work?

Hi Rosanna, no, you need to wait for ITSM 3.x, please see : http://www.otrs.org/news/2010/release-calendar-otrs3/ Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123