Being a suse distro, yo can easily satisfy most of the requirements using yast.

From command line type yast (command-lined) or yast2 (graphical), choose software management, insert the suse DVD and you'll be able to install any package needed. Which packages? Check http://doc.otrs.org/2.3/en/html/x414.html#installation-of-needed-perl-module... http://www.otrs.com/en/products/otrsitsm/system-requirements/

2009/1/27 sanjeev rao

in other distro's it can be done as follows

perl -MCPAN -e shell

#install Apache2::Reload

can you try similar for suse?

--- On *Tue, 1/27/09, Bharat Malik * wrote:

From: Bharat Malik Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_san@yahoo.com, "'User questions and discussions about OTRS.'" Date: Tuesday, January 27, 2009, 2:24 PM

Hi Sanjeev,

Following is error in log file of apache2.

[Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n

[Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting...

Thanks & Regards

Bharat

------------------------------

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *sanjeev rao *Sent:* Tuesday, January 27, 2009 12:40 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] installation problem on SUSE 11

i dont think so, can you please check the log files of apache (access,error logs) and update here?

--- On *Tue, 1/27/09, Bharat Malik * wrote:

From: Bharat Malik Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM

Hi,

I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated.

Is it a problem of otrs version? Please help me.

Thanks & Regards

Bharat

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