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Issue with autoreply on new ticket

Ticket categories?

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OTRS Question

brian_anon

24 Mar 2005 24 Mar '05

7:56 p.m.

Is it possible to create ticket categories for each ticket for reporting purposes?

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Yann Richard

25 Mar 25 Mar

10:17 a.m.

brian_anon a écrit :

Is it possible to create ticket categories for each ticket for reporting purposes?

Hi, I think you need to use Free Fields to to that. If anyone have a patch to add this feature I will be happy to test it :) Regards, Yann Richard.

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brian_anon
Yann Richard