
28 Sep
2006
28 Sep
'06
4:45 p.m.
Is there any way to stop OTRS from changing ownership of a ticket just because I touched it? I have tickets assigned to a technician but will often place notes in the ticket (authorization for expenditures, etc.). I want to leave ownership with the technician and just insert a note. Thank you Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco@oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.
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Joe Fusco