It looks like I'll just be doing a fresh install of 1.3.2 then. Once I install a fresh OTRS on the new system and restore from the backup.sh script, will that take care of most of the restore? What Else am I going to have to do in order to get back to the same state my other OTRS system is in? Are there things I need to do with Apache and mySQL? thanks marshall I appreciate the quick response -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Tyler Hepworth Sent: Friday, October 29, 2004 6:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Restoring an OTRS from a prior version? On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28 wrote:

I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use this to restore all of my OTRS for when I rebuild on a new server with version 1.3.2?

No. Just parts of it. Basically, does the restore.sh script only restore the system

aspect of OTRS?

Yes. What all does the backup.sh script backup? database, attachments, Config.pm, Defaults.pm, GenericAgent.pm, Modules.pm, ModulesCustom.pm, ModulesCustomerPanel.pm

I'm also wondering if I can directly copy in my Custom OTRS Theme on version 1.3.2? I've backed up the Output directory in 1.2.3 and I'm wondering if it's that easy?

No. Quote from the file UPGRADING (comes with the 1.3.2 dist): "a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!" I recommend that you read the rest of the UPGRADING file. It will tell you everything you need to do in order to sucessfully upgrade to 1.3.2. Yes, redoing themes is a pain (I know) but it is well worth the effort. I am very pleased with 1.3.x Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/

When doing the restore using the restore.sh script, do I untar my backup from the backup.sh script and point to the untarred files for the part? What must I do with the .tar.bz2 backup file I created in order to restore using the restore.sh script? Finally, with the final parameter [Config.pm] do I have to point to where the backup Config.pm is located or just type in Config.pm? restore.sh [Config.pm] thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Tyler Hepworth Sent: Friday, October 29, 2004 8:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Restoring an OTRS from a prior version? On Fri, 29 Oct 2004 18:58:59 -0700, Marshall28 wrote:

It looks like I'll just be doing a fresh install of 1.3.2 then. Once I install a fresh OTRS on the new system and restore from the backup.sh script, will that take care of most of the restore?

Yes.

What Else am I going to have to do in order to get back to the same state my other OTRS system is

backup.sh doesn't contain contents of var/*. Make sure you keep a copy of it (cron jobs, ticket count indicator - especially ticket count indicator)

in? Are there things I need to do with Apache and mySQL?

Apache no. MySQL yes. There is a mysql upgrade script that adds some tables and changes other things in the db. It won't harm the existing data. Once you upgrade the database, you don't want to do a restore from old backups because that will reverse all the changes. Read the UPGRADING doc. It explains exactly what needs to be done. :-) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/